Good day, @ameinc1. Thank you for reaching out to the Community. I recommend contacting directly Turbo Tax Support to determine what caused the problem with installing it. Also, you can check these articles for future reference: Send your info to TurboTax if your QuickBooks Self-Employed account is different from your TurboTax account What is TurboTax Live? If you have any other questions, I'd be glad to help them. Thank you and take care.