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Samnet360
April 2, 2020
Solved

Please restart your machine and re run the installer.

  • April 2, 2020
  • 3 replies
  • 28 views

Please restart your machine and re run the installer.

 

I get this message after installing Quickbooks Enterprise 19 R12 .

 

I have ran the Quickbooks Tool Hub and that did not resolve anything.

 

I have Revo'd out any Intuit program which there was only a .net program installed from quickbooks, the program is not / does not get installed. I have manually removed directories that I could find relating to the install, there was little there, found a folder in appdata for instance.

 

Not real sure what could be going on at this point, any direction would be appreciated. I will look at running an SFC scan to validate the integrity of windows system files as well.  This is a new Windows 10 laptop, I don't expect to find issues with Windows itself. It is 100% patched.

 

Best answer by Samnet360

Hi - posting the solution for the benefit of the community.

 

In this situation, I had to go to "Turn Windows  features on or off" and then tick on .NET Framework 3.5 (includes .NET 2.0 and 3.0). Once I did this, I rebooted the laptop and the installer that was not completing completed the install upon login.

 

I appreciate the time and advice offered by the poster yesterday. I'm an IT guy and eventually made my way over to checking on this setting, I picked this issue up after the bookkeeper had it and somehow left it in this situation.

3 replies

K
kjszjasjs
April 2, 2020

Hi, Samnet30.

I'm here to help. I recommend first getting a fresh install file from this link here. Once installed use the Install Diagnostic Tool, located in the tool hub under Installation Issues. This will check over all the components that work alongside with the QuickBooks program. Run the QuickFix tool after the Install Diagnostic Tool is finished running. This will close down all background processes for QuickBooks. Now that these steps are done, try running the new Installation .exe you downloaded from our first step. If for any reason you get the same error please let me know. I am determined to help you get your software installed and running. I'm only a post away.

    S
    Samnet360Author
    April 3, 2020

    Hi - thank you for the reply, I am on the PC remotely now and will post shortly how it goes.

     

    Thank you

    I
    intuìtsucks
    October 15, 2020

    I had this issue, and here's what worked for me.

    For safety reasons, I don't log in on the admin account. There is almost NEVER a reason to do this.

     

    I'd tried running this as a Standard User - doing it this way did not give the message that I need to reboot.

    I'd tried while logged in as a Standard User right clicking and "Run as Administrator." This is when I'd get the continuous You need to reboot message loop.

     

    Finally, I logged out, signed in as Administrator, ran Quickbooks as administrator, received the message, rebooted, and then signed in AGAIN as Administrator. Ran Quickbooks and it worked!

     

    Logged back out, tested it as standard user, and everything is working properly.

      T
      Taxbert
      November 16, 2020

      Logging into the computer as administrator also fixed it for me.

      D
      dfosbenner
      June 16, 2022

      None of the posted suggestions worked for me, so this is what I did:  Go into Add/Remove Programs, click QuickBooks, and click "Change" option - then do a Repair.  Let it do the repair and reboot.  Then run QB - it recognizes there is a new version and successfully installed it.

       

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