Quick Books Online 3.9.95 will not open

Forum|Forum|7 months ago
December 7, 2025
1 reply
4 views

Hi, I have a brand new HP notebook, running Windows 11 Pro. I have logged into the web browser for QuickBooks online, clicked the gear icon, then selected "Get the desktop App". It downloads the installer QuickBooks Advanced Setup, and I can run it to do the install. When I do it places an icon on the desktop. I can run the file and it opens a window saying it is version 3.9.5. At this point a progress bar starts and completes, but the window never changes from the splash screen.

I have tried

Uninstalling from Installed Apps
Running as administrator
removing the folder from local app data
deleting all browser history

Any thoughts on what I might be missing?

QuickBooks Apps

KiazzymaeC

QuickBooks Team

I appreciate the steps you've already taken to install the QuickBooks Online Desktop App, BillyA.

To ensure the app works on your HP notebook, I suggest reaching out to our Live Support team. They can help you with the installation steps, identify any issues related to the app or your system settings, and use specialized tools to resolve the problem. Our Live Support team is equipped to provide detailed solutions and ensure the app gets properly installed and running on your device.

Here's how:

Go to the Help icon.
Choose the Search tab.
Click the Contact Us button and enter your concern.
Select Continue.

Please ensure to check their support hours so you can reach out to them at the right time.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

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