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M
MarkZeller
December 29, 2024
Question

Quickbooks Enterprise Gold Installation Failure

  • December 29, 2024
  • 1 reply
  • 8 views

On only one PC Windows 11 Every attempt to install QuickBooks Enterprise Gold edition fails with the error 1920 Service QBWCMonitor (QBWCMonitor) failed to start.  Every other installation completed with no issue.  Installed on a new PC with  all updates completed and diligently followed troubleshooting steps for this error.  Only some of the folders existed listed in troubleshooting instructions after failed installation but i tried renaming and deleting those found.  There is no Quickbooks program available to uninstall.  All other PCs install with no issues including windows 10 and 11 systems  The QBWCMonitor is not listed in services.msc which would explain why it hasn't started.  I have performed numerous other software installations on this new PC without incident  Run as administrator was selected for the installation as well though this was not required on any other PC.  There is only one user and that user is an administrator.  Windows Defender Antivirus software is off.  Any suggestions would be appreciated. In the middle of a migration from RightWorks back to desktop

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
December 29, 2024

Thanks for sharing all the steps you've attempted with the installation, Mark. Let me offer additional suggestions to assist you in finding a solution to your concern.

 

The error message "1920 Service QBWCMonitor (QBWCMonitor) can stem from various sources, including technical issues within your computer system. 

 

In addition to disabling Windows Defender and logging in as an administrator, here are some more steps you can take:

 

  1. Create a new Windows user account with Administrator rights, and then use that account to reinstall QuickBooks.
  2. Ensure that your Windows is up to date, as this can help prevent and often resolve common installation errors. For guidance on how to update your version of Windows, check out Windows Update: FAQ.
  3. Additionally, consider repairing or reinstalling the Microsoft .NET Framework. Here's an article as a guide: Repair or reinstall Microsoft .NET Framework.
  4. Finally, utilize the QuickBooks Desktop Tool Hub to address this installation issue.

 

Just in case the error persists, we recommend you reach out to an IT professional. These errors mean there may be a general issue with Windows.

 

Once you've successfully installed QuickBooks, you might find these resources helpful:

 

 

Remember, The QuickBooks Team's assistance doesn't end with installation. Whether you're navigating QuickBooks features, tackling complex bookkeeping tasks, or optimizing QuickBooks for your specific business needs, we're here to assist you.

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