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JJAYE
New Member
September 20, 2026
Question

QuickBooks Mac 2020 Admin Password Reset Fails at “Verifying Your Information”

  • September 20, 2026
  • 2 replies
  • 13 views

I am trying to access my existing QuickBooks Desktop for Mac 2020 company file on a new Mac.

QuickBooks Mac 2020 is installed and working. I successfully registered the software using my original License Number, Product Number, and Validation Code. QuickBooks confirmed: “Thank you for registering QuickBooks!”

My company file/backup is also recognized and restores successfully. However, I do not know the Administrator password because on my previous Mac the company file opened automatically.

When I click the lock icon on the Administrator login screen to reset the password, a window briefly appears saying “Verifying your information…” and then I immediately receive:

“QuickBooks could not verify your information. Make sure QuickBooks is registered with a valid license number and email address and that your computer is currently online.”

The Mac is online, and QuickBooks 2020 has just successfully completed registration.

How can I get past the “Verifying your information” failure so I can reset the Administrator password for my existing company file?

I still have my original QuickBooks 2020 license/product information and access to the company files and backups.

2 replies

SIAB
SIAB
Level 2
September 20, 2026

Can you login to CAMPS as the Primary Contact and find your license code there?

RheaMaeHQuickBooks Team
QuickBooks Team
September 20, 2026

Since QuickBooks registers successfully but cannot verify the Admin password reset, please sign in to Intuit’s Customer Account Management Portal (CAMPS) using the email address associated with the original purchase or registration. Confirm that the license and primary contact details match the original registration information, then restart QuickBooks and try resetting the Admin password again from the lock icon on the company file sign-in screen.

 

If the verification error continues, I recommend contacting our Intuit expert for further assistance so they can securely review the license and account information associated with the product.

 

Feel free to return if you have follow-up questions.

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