Thanks for reaching out to us here in the Intuit Community, @tom121495. It's possible your file is set up as read-only and that's why you're getting this message when restoring a backup file. All Windows file have attributes that can be set by programs or by any user. You can change the Read-only attribute on your company file to prevent this message from appearing. Let me guide you through on how to accomplish this:Open Windows Explorer and browse to where your company data file is stored.Right-click your file.Click Properties.Go to the General tab.Click to clear the Read-only checkbox, then click OK.You can then try to restore your company file.The information I shared above will help you restore your file on a new computer. Should you need anything else, please let me know. I'm always around whenever you need assistance restoring your company file.

Question

Restoring a file on a new computor. When I do it said the file is a read only file

Forum|Forum|7 years ago
May 28, 2019
1 reply
5 views

No text available

MaryLandT

Level 10

Thanks for reaching out to us here in the Intuit Community, @tom121495.

It's possible your file is set up as read-only and that's why you're getting this message when restoring a backup file.

All Windows file have attributes that can be set by programs or by any user. You can change the Read-only attribute on your company file to prevent this message from appearing.

Let me guide you through on how to accomplish this:

Open Windows Explorer and browse to where your company data file is stored.
Right-click your file.
Click Properties.
Go to the General tab.
Click to clear the Read-only checkbox, then click OK.
You can then try to restore your company file.

The information I shared above will help you restore your file on a new computer.

Should you need anything else, please let me know. I'm always around whenever you need assistance restoring your company file.

J

JRA Swansea

Hello, I'm having the same problem. I checked the properties / General, but the box for read only is not checked. What else can I check?

First, We just installed a new hard drive.

Then, we installed Windows 10.

Then due to some issues with Windows 10 created a new user with "full control".

AlcaeusF

Level 14

Thanks for joining this conversation, @JRA Swansea.

To ensure that I'm on the same page, may I know what specific error you're getting when restoring the file? Any additional information will be much appreciated.

On the other hand, the file may be located in a read-only network folder. If that's' the case, let's ensure that Full control is allowed in the computer settings. Here's how:

Open the folder where the company file is saved.
Right-click on it, then choose Properties.
Proceed to the Security tab and select the user that is having issues to log in, then Edit.
Place a checkmark on Allow box for Full control.
Hit Apply, then OK.

For further guidance, consider checking out this article: QuickBooks is unable to open this company file.

Just in case, I'll add this article for future reference: Restore your file.

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'll be more than willing to help. Enjoy the rest of the day!

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