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October 30, 2022
Question

Should I be charged a fee for the self employed version

  • October 30, 2022
  • 1 reply
  • 2 views
Why was I charged $172 for the self employed version

1 reply

LieraMarie_A
Level 8
October 30, 2022

Hi there, @Aurelie.

 

Thank you for reaching out! I'll ensure you get the right person to check why you're being charged for $172.

 

I recommend reaching out to our Customer Care Support team. They can securely pull up your account, review your billing info, and assist you with your concern. 

 

Here's how:

 

  1. Select Assistant from the top bar.
  2. Type in "Talk to a human," then press Enter.
  3. Enter a short description of your concern. 
  4. Select Message an agent or Get a callback.

 

For more details about our support availability, refer to this article: Contact Support

 

Additionally, you can update your billing and subscription info through your QuickBooks Self-Employed account. This helps everything stay accurate when there's a need to make some changes.

 

Let me know how the call goes and add a comment below if you have additional concerns. I want to ensure you get all the help you need to avoid any unnecessary charges. Take care and have a good one!