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S
sbrady
January 14, 2025
Question

starting new company file

  • January 14, 2025
  • 3 replies
  • 18 views

I have QB retail premier plus 2023 and i am trying to start a new company file. 

I select new company file and it takes me to a log in screen, i log in fine then when it starts asking for company info like name, fein etc the email window is not populated with my email and i cant type in it despite having a red star next to it meaning its required.

i can fill out everything else but not the email, so i can not start the new file??

any thoughts?

p.s. this is QB online and we have an active subscription.

3 replies

M
Mark_AG
Level 1
January 14, 2025

Hi there, @sbrady.

 

I see you're trying to create a new company file using your QuickBooks Desktop Premier Plus 2023. I'm here to help you fix the login interface so you can continue creating your new company file in QBDT.

 

First, ensure your QuickBooks Desktop is up-to-date. Here's how:

 

  1. On the top menu, head to Help and select Update QuickBooks Desktop.
  2. Select Update Now.
  3. Close your QBDT.
  4. Run QBDT as Administrator by right-clicking the QuickBooks Desktop icon and select Run as Administrator.
  5. Create the new company file again.

 

If the issue persists, proceed with troubleshooting QBDT using the QuickBooks Tool Hub to resolve any damaged program files that have caused this matter. Here's how:

 

  1.  Download and install QuickBooks Tool Hub.
  2. Close QBDT.
  3. Open the QuickBooksToolHub.exe
  4. Follow the on-screen steps to install.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub. If you can't find the icon, search for QuickBooks Tool Hub in the windows start menu.
  6. Use the tools in the QuickBooks Tool Hub. Visit this article to learn more about the differences of each tools: QuickBooks Tool Hub Tool Set.

 

After that, you should now be able to login successfully to create a new company file again.

 

Moreover, you can also consider starting over with a new company file from existing ones in QuickBooks Desktop. No need to start company files from scratch when you can copy and use accounts, lists, templates, and preferences from an existing company file to get started.

 

Let me know if you have additional concerns besides creating a new company file in QuickBooks Desktop. I'm always here to keep you on track with your business.

S
sbradyAuthor
January 15, 2025

I tried that first steps, updating, that didnt work. when i clicked your link for the tool hub it takes me to a bad link 😞

 

C
Chrea
Level 1
January 15, 2025

@sbrady 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

S
sbradyAuthor
January 15, 2025

I can log into my qb account fine but it wont let me populate the email box when creating a new company. I have currently 10 companies on this file so I have done it before just not letting me this time. I can put in all other info to start the company, name, fein, industry etc but the email window is greyed out and I am logged in. 

and since that window is required it wont let me continue.

S
sbradyAuthor
January 23, 2025

FIXED:::::

 

whoever mentioned not signing in when starting the new company was dead on, instead of signing in i skipped that step and when i put my new company info in I could populate the email window!!

 

thank you, got this fixed and working now!

 

 

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