Tax calculator error

Hi there, @swsnyder1926.

Let me help you fix the error so you can get back to your business.

Sometimes too much cache files stored in a browser can cause unexpected behavior with the product. This can be the reason why you're getting a tax calculator error.

To isolate the issue, let's open your account in a private window. This will help us verify if the concern is cache-related and fix it. Simply press the following shortcut keys to access this mode:
 

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If the calculations are now correct, then let's clear the cache in your web regular browser. If the same things happen, use a different supported browser instead. This might be a temporary issue with QuickBooks and the current browser that you use.

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you through the whole process.

If you have any other questions about sales tax calculation, please don't hesitate to reach out. I'm always here to help.