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M
marydemlow
September 24, 2024
Question

Unable to access QB

  • September 24, 2024
  • 1 reply
  • 13 views

When I tried to login to QB yesterday I received an error message that my subscription had lapsed.  I checked my account and I am paid through 12/20/24.  I contacted QB tech support today and I was told I received the errror because I needed to updated to QB 2024.  Downloaded 2024, installed and received the message that I needed to Activate QB.  I entered my license and product number and clicked enter.  I then received this message "Contact Support To Complete Activation" with the options to Message Now or Cancel.  Support told me to cancel.  Went through this same process 4-5 times with no change.  The tech then asked me to logon to glance.intuit.com, which I did, clicked on the GlanceGuestSetup_4.17.1 and nothing happened.  I clicked "if you didn't see a window pop with a number click here" and I received this message "Visitor Event 28: Unable to reach Glance server.  Glance is unable to reach the internet.  Your network connection may be down."  My internet is not down.  I turned off my firewall and antivirus software and nothing.  Tonight I clicked the Message Now button to "Contact Support To Complete Activation" and received a message that a 6 digit code was sent to my email address (which was listed correctly).  Never received a code so tried two additional times and nothing.  I can't access QB and the person I was talking to at Intuit said there is nothing else they can do for me until I get my computer fixed.  My computer and internet work fine.  Please help.

 

 

 

1 reply

D
Deity Alpha
Level 1
September 24, 2024

I checked my account and I am paid through 12/20/24

 

Can you login to CAMPS as the Primary Contact and find your license code there? Is your license status Active (green color), nor canceled (red color)?

J
JanbonNQuickBooks Team
QuickBooks Team
September 24, 2024

I appreciate the details you've shared, Mary. I'm here to help you resolve the error message you're encountering while logging in to QuickBooks Desktop (QBDT).

 

The first step is to update your payment details for your subscription in your Customer Account Management (CAMPs) portal.

 

  1. Sign in to CAMPs as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. Click Details next to your QuickBooks Product.
  4. Select Edit next to your Payment Method to update your payment information, then click Save and Close
  5. Open QuickBooks Desktop.
  6. Go to Help and select Manage My License. Then click Sync License Data Online.

 

If the error persists, run the QuickBooks Diagnostic Tool from the Tool Hub. This tool helps fix common errors in QBDT. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

 

First, Download the QuickBooks Tool Hub.

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub and save it in an easy-to-find location on your computer.
  3. Open the file you downloaded (QuickBooksToolHub.exe) and follow the on-screen instructions to install it.
  4. After installation, double-click the Tool Hub icon on your desktop to open it.

 

Then, run the QuickBooks Diagnostic tool:

 

  1. In the QuickBooks Tool Hub, select Installation Issues.
  2. Click on QuickBooks Install Diagnostic Tool to repair any necessary Windows files.
  3. Select OK when the Diagnostic Tool completes.
  4. Restart QuickBooks Desktop and open your data file.

 

For more information, check out this article: Fix subscription has lapsed error in QuickBooks Desktop.

 

If the error still appears, please contact our support team again for further assistance. Before contacting them, let's address the error you received from Glance. You can click the troubleshooting link on the page where you downloaded Glance to have the option to start it directly from your web browser, following any on-screen instructions. I recommend seeking help with an IT specialist for this process.

 

Please refer to the phone number at the Need help getting in touch section of this article to reach our support team: Contact QuickBooks Desktop support.

 

Moreover, as for the code you didn't receive, this is a required step when contacting our support team since this is needed to verify that you are the owner of the account. You can try going to your Spam folder to check if the email for the code was sent there.

 

Additionally, you can run and customize reports to get a comprehensive overview of your business finances.

 

Let us know if you have other concerns about your log-in in QBDT. We're here to help you in any way we can.

M
marydemlowAuthor
September 24, 2024

JanbonN

I followed these steps you recommended:

  1. Sign in to CAMPs as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. Click Details next to your QuickBooks Product.
  4. Select Edit next to your Payment Method to update your payment information, then click Save and Close
  5. Open QuickBooks Desktop.
  6. Go to Help and select Manage My License. Then click Sync License Data Online.

 

I received the message "There was a problem synchronizing your QB license data with intuit.  Try again later."

 

So I did this

run the QuickBooks Diagnostic Tool from the Tool Hub. This tool helps fix common errors in QBDT. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

No Change

 

I tried trouble shooting glance.  I added them to my trusted websites in internet security.  I tested loging in to Chase Bank's website, which I had no problem doing.  I uninstalled glance from my computer and restarted and absolutly no changes. I cannot get glance to connect to my internet, which mean I can't use glance to allow a QB Desktop support Tech to review my computer and find out why after all these years I can't access QB's.

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