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What iOS versions does the QuickBooks mobile app support, and what can I do if the app stops working after an iPhone update?

Forum|Forum|11 months ago
September 19, 2025
7 replies
203 views

Support confirmed that the QuickBooks app will not work on iOS 18.7 on the iPhone 13 Pro. Can you provide a full list of which iOS versions are incompatible with which iPhone models?

This information should be readily available to users so they can avoid updating to a version that breaks compatibility — or worse, purchasing a phone that won’t work with QuickBooks at all. I was also told that iOS 26 will not work, and that QuickBooks will not function on the iPhone 17.

If there are known incompatibilities, they should be published and easy to find. This is software development 101 — transparency on supported devices and operating systems is critical. Failing to do so creates major problems for long-time customers like me.

As it stands, I now have to rely on an old iPhone XS Max tethered to my work iPhone just to run QuickBooks in the field. I’m about to upgrade that XS Max to iOS 18.7, but I’m taking a gamble because there’s no official information about what devices and iOS versions are supported.

QuickBooks Apps

Best answer by sofiamdc-2341

The QuickBooks mobile app requires iOS 16.0 or later to run on iPhone. If your app stopped working after an iOS update, you can keep working through Safari right now, and the steps below will help you get the app running again.

How to access QuickBooks Online on your iPhone while the app isn't working

If the app won't load, open Safari and go to qbo.intuit.com. You'll have full access to your QuickBooks Online account from the browser. For this to work, you need:

iOS 11.1 or newer
Safari with Private Mode turned off (QuickBooks Online requires cookies)

Other browsers like Chrome aren't officially supported on iOS for QuickBooks Online, though they may work.

How to get the QuickBooks app working again after an iOS update

1. Open the App Store, search for QuickBooks Online, and install any available updates.

2. Restart your iPhone.

3. If the app still won't load, offload it: go to Settings, then General, then iPhone Storage, select QuickBooks, and tap Offload App. Then reinstall from the App Store.

4. If reinstalling doesn't fix it, contact QuickBooks support and include your iPhone model and iOS version — device-specific issues sometimes require the support team to investigate on the back end.

How to check iOS requirements before updating your iPhone

The App Store listing for the QuickBooks mobile app always shows the minimum iOS version required for the current release. Check it before installing an iOS update on a device you use for QuickBooks: https://apps.apple.com/us/app/quickbooks-business-accounting/id584606479

The App Store will also tell you if your device is no longer able to run the current version of the app.

Why there's no published list of incompatible iOS versions and device models

At this moment QuickBooks doesn't currently publish a matrix of which iOS versions are incompatible with which iPhone models. For device-specific issues that aren't covered in the help documentation, contacting QuickBooks support directly with your device model and iOS version is the fastest path to an answer.

If you want to submit feedback asking for a published compatibility list, you can do that through the Feedback option in the app (Menu, then Help & Feedback) or directly in the community. Your feedback reaches the product team.

Feel free to reply here if you have more questions. We're happy to help.

Helpful Resources:

- QuickBooks Online access for mobile devices:

- How to download the QuickBooks mobile app:

N

NerbynMaeI

QuickBooks Team

I appreciate your thoughts about this matter, anodecathode. I'll explain further details about the compatibility version of QuickBooks Online (QBO).

The QuickBooks Mobile app requires iOS 16.0 or later. However, you can still access QBO via the Safari browser on iPhones running iOS 11.1 or later, provided Private Mode is turned off. To learn more about the system requirements and supported operating systems for the QBO mobile app, please visit this article: QuickBooks Online access for mobile devices.

Please don't hesitate to reach out if you have any further questions.

A

anodecathodeAuthor

You are not being truthful in your reply. I just spent two hours on the phone with your escalated support team, who confirmed — after instructing me to update my phone to the latest iOS (18.7) — that QuickBooks will not run on an iPhone 13 Pro with anything newer than iOS 18.2, which is a much older version.

Failing to post this information on your website or in the App Store, and instead leaving customers to discover that an update breaks the app on their own, is completely unacceptable.

After 17 years of being a loyal QuickBooks user, this lack of transparency and proactive communication is forcing me to consider other accounting software options.

L

LunarSword

Running iOS 26 (iPhone 17) and can confirm the app works poorly. Mileage tracking freezes the app requiring it to be force closed. Once reopened it will show a white screen with a loading circle that indefinitely loads. You need to delete the app and reinstall to get basic functionality back. Entering a trip manually still works, just don’t rely on the automatic tracking and trip start/stop features or you’re in trouble.

sofiamdc-2341

Answer

Community Manager

The QuickBooks mobile app requires iOS 16.0 or later to run on iPhone. If your app stopped working after an iOS update, you can keep working through Safari right now, and the steps below will help you get the app running again.

How to access QuickBooks Online on your iPhone while the app isn't working

If the app won't load, open Safari and go to qbo.intuit.com. You'll have full access to your QuickBooks Online account from the browser. For this to work, you need:

iOS 11.1 or newer
Safari with Private Mode turned off (QuickBooks Online requires cookies)