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April 15, 2022
Question

Why does the QuickBooks SE app keep ending a trip every time I make a brief stop for gas, etc? Other apps, such as Motus, have a user-selectable delay.

  • April 15, 2022
  • 1 reply
  • 10 views
App needs improvement.

1 reply

Level 10
April 15, 2022

I can see how the benefit of being able to continue tracking trips even if you make a brief stop would aid you in managing your mileage data with QuickBooks Self-Employed (QBSE), @tbro507851. That's why I'm here to share a few details about this.

 

When you turn on auto-tracking in the QBSE app, the system automatically detects and tracks everything from start to finish. We take customer suggestions as opportunities to improve the various features of our products. Therefore, I would encourage you to send suggestions or product recommendations.

 

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Please log into your QBSE account using a browser to perform the following: 

 

  1. Go to the Invoices menu.
  2. Open a new or existing invoice, then select the Feedback option.
  3. Type in your recommendation in the What did you think? field.
  4. Click Next.
  5. Follow the on-screen instructions to complete the process.

 

Also, to further guide you in using the QBSE mobile app to automatically track your business miles and learn what to do if you run into problems, I'd recommend checking out these articles:

 

 

I'm all ears if you have other mileage concerns in QBSE. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @tbro507851.