I am trying to submit my clients 1st quarterly update and it is not allowing me what I can do?

Accumulated browser caches and cookies can sometimes interfere with how the program displays, so I recommend using an incognito window or a different browser to rule this out, and also adding Intuit as a trusted site. If the issue persists, disconnect and reconnect QuickBooks Online from HMRC to refresh the connection.

Refer to this article for step-by-step instructions on refreshing your HMRC connection: Set up MTD (Making Tax Digital) for VAT in QuickBooks.

Additionally, you can refer to these helpful articles for further troubleshooting:
 

• Accountant’s guide to setting up QuickBooks for MTD (VAT and Income Tax).
• Fix Making Tax Digital (MTD) issues for VAT and Income Tax in QuickBooks.
   

For additional assistance, you can also reach out to our Intuit Experts. They have the appropriate tools to investigate the problem and help you complete your filing.
 

Feel free to let us know if you have further questions or concerns. We’re always here to help.