Having issues with an email address being cc'd whenever a email is sent from QB. Even though the email address it isn't included on my side when sending the invoice etc.

Hello there, Sasha. I'll share details to help get through this and prevent the system from sending email to a carbon copy email inside QuickBooks Online (QBO).

You'll want to check your Account and settings page and access the Contact info section. Ensure you added the correct email addresses to receive emails from QuickBooks or your customers inside the company file. If you wish to receive them directly using your company email, tick the box beside Same as company email. I'll gladly outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, click the Gear icon.
3. Select Account and settings.
4. In the Company, click the Pencil icon on the Contact info section. If you want to receive emails using your company email, tick the box beside Same as company email.
5. Double check the emails added.
6. Once done, click the Save button and then Done.

For more details, please see this page: Change your company name, contact info, or VAT # in QuickBooks Online.

Moreover, I'm providing this article to help you create personalised sales forms and manage invoice payments inside the program:

• Customise invoices, quotes, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Please don't hesitate to visit the Community space or comment below if you need a helping hand managing company information or have other questions about the program. Rest assured, our team will be around to assist you as soon as possible. Stay safe.