How can I fix Customer Invoices bouncing back, we are Invoicing from 2 sepprate locations and at both sites the Customer Invoices bounces back. Email address are correct

Hello, RWAR.

I'll share some information about the issue you're having. 

I checked our reports and found that open investigation has been raised about the invoices bouncing back. Our engineers are actively looking at this investigation and are working on resolving the issue as soon as possible. 

While we're unable to provide a workaround and you're one of the affected users, I recommend contacting our Customer Care Team. They can add you to the notification list, so you'll be able to receive updates when the issue is resolved.

Please take note that our support expert is available from 8:00 A.M to 6:00 P.M SAST Mon-Fri.

Here's how you can reach out to us: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?) at the top right.
3. In QB Assistant, enter the topic you need help with. You can also enter questions
4. Select Contact Us to reach out to our support team.
5. Choose Start a chat.

To help manage your invoices and payments, feel free to check out these articles: 

• Create invoices in QuickBooks Online
• Customise invoices, quotes, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

If you need more help managing your customers or other task in QuickBooks, please let me know and I'll be right here to share the instructions. Have a good day ahead.