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March 21, 2021
Question

Bank feeds are all of sudden coming through with xxx in the description so it makes it dificult to allocate to correct invoice as it now seding through INV xxxxxx? Help!

  • March 21, 2021
  • 1 reply
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1 reply

Level 9
March 21, 2021

Thank you for bringing this up to our attention, tonia-techageass. I can help share insights about the downloaded transaction from your bank.

 

The data we receive in QuickBooks depends on the information sent to us by the financial institution. If there's no XXX description from your bank side, I'd suggest reaching out to our Customer Care Support Team. That way, they can further investigate what's causing this issue.

 

You can contact them via this article: QuickBooks Online Support.

 

Here are articles you can read that provides information on how you can manage downloaded transactions in QBO:

 

If you have any additional banking concerns, do let me know. I'm just a click away.