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October 3, 2023
Question

Can’t save invoices says issues with subscription though it says active!!!

  • October 3, 2023
  • 1 reply
  • 3 views
No text available

1 reply

Level 4
October 3, 2023

Welcome to the Community, stephaniemangan8!

 

Let's check your subscription status through the settings page of QuickBooks Online. Here's how:

 

  1. Log in to QuickBooks Online.
  2. Click on Settings icon or Cog wheel icon.
  3. Click on Account & Settings.
  4. Click on Billing & Subscription tab.
  5. Check if the QuickBooks Online account shows Active.

if it showed cancel, you'll have to enter your payment information to reactivate your QuickBooks Online account.

 

If the issue persist, I would recommend contacting our Customer Care team to further check your account in a secure form. 

 

Feel free to reply to this post if you have further concerns. I will get back to you as soon as possible.