Can you please reimburse us 9 to 12 months, and close account. QuickBooks hasn’t worked correctly the past few months. Clients don’t receive invoices . Thank you

We strive to provide you with the best service so we can get you covered.

We haven't received reports about clients not being able to receive invoices. QuickBooks Online (QBO) provides several ways how you can contact our support team so we can help with your concern. However, we have streamlined the process by logging into your QuickBooks account. You'll want to reach out to them to double-check and confirm if the money has been deducted from your account in real time. They have the tools to pull it up in a secure environment which we're unable to do it here in the Community.

To get in touch with one of our representatives, you can follow the steps below:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

For additional reference, I've attached some articles you can use if you may decide to cancel your subscription, as well as the terms and agreement:

• Cancel your QuickBooks Online subscription.
• Intuit Terms of Service for QBO in Australia.

Fill me in if you have any questions about your QuickBooks account. I'll always be right here to help you all the time.