Customer has payed but not showing in QuickBooks

Hello info-njunited-co,

Welcome to the Community!

If you're expecting the payment to show in the For Review tab of the Banking page, you can manually update the bank account to refresh the connection.

1. Click on the Banking/Transactions tab.
2. Click on the bank account, and then click on Update button.
3. Wait for the bank to refresh and check your For review tab if the payment is downloaded.

If the issue remains, we'd recommend doing an Edit sign in information for your connected bank account. Also, please also check in your bank statement if the payment has been cleared by the bank and is available for download.

If your bank is connected via Direct feeds connection, please check the attached screenshot of how often the transactions are downloaded:

If the payment is still not showing in QuickBooks, you can manually accept the payment against the invoice or upload the payment via CSV fil e format.

Drop a comment below if you need more help with QuickBooks Online..