Do customer service ever call back

I want to make sure you can talk to one of our live agents, @helen-tierramar-.

Our customer support team will callback once you've requested. In your case, you may be requested a call back beyond our support hours that's why you haven't received any callback.  To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

However, you can still contact them through chat:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

Meanwhile, you can also post your questions here in the QuickBooks Community. I can answer some general questions or concerns about QuickBooks Online (QBO). I'm ready to help you with any questions you may have.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help. Thanks for dropping by, @helen-tierramar-.