Emailed invoice to a customer and paid to bank details on invoice checking my copy and customer copy the banking details have changed in the email How does this happen ?

I'd be happy to assist you, anne-al.

I'd like to check this for you and get it taken care of myself. However, I won't be able to check the invoice without asking for sensitive information. I don't want your detailed information displayed here for security reasons since the Community is a public forum.

I recommend calling in to speak with a member of the Support Team. You would have to call since bank details are confidential, and we value you and your customer's account.

You can contact us through this link: Get help with QuickBooks products and services.

In case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

Please feel free to get back to us if you have other QuickBooks Online questions. I'm always here to help.