Hi - a customer has paid me online and sent me the receipt however its still showing as not paid and not in my account over a month ago. has anyone had this issue?

Hi there, @calebirwin.

The deposit won't show if you've chosen a different account. Let's locate the deposit and change the account toAccounts Receivable/AR by going to the register. This way, you'll see the payment in the transaction list.

Here's how:

1. Click Accounting on the left panel.
2. Locate the bank account where the payment was direct deposited into, then click View register.
3. Locate the deposit and click it.
4. Click Edit.

After that, let's link the deposit to the invoice. I'll walk you through:

1. Select the customer from the Received From column.
2. Select Accounts Receivable from the Account column.
3. Click Save and close.
4. Click the plus (+) icon.
5. Select Receive Payment.
6. Select the customer.
7. Place a check next to the invoice and deposit.
8. Click Save and close

Also, here are some helpful articles that you can check on for future reference:

• Record customer payment in QuickBooks Online
• Bank Deposits
• How to Record Bank Deposits in QuickBooks Online

I also suggest reaching to our Customer Support Team they have tools to pull up your account and investigate why it's still show unpaid and not in your account. Here's how to contact our customer support:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
3. Choose how you would like to connect with them: either via Callback or Chat.

Please check this article for our support hours: Get help with QuickBooks products and services.

Please let me know if there's anything else I can help you with the transactions in QuickBooks Online. Take care.