How can I write-off a small balance on a customers debtor account? Say where they are owing $200.50 and they only pay $200.00. What is the quickest way? Thanks

Hi kgdi1302,

If you are wanting to quickly remove an amount from an invoice that a customer did not pay, you could simply adjust the item amount/total amount owing to be 50 cents less, or apply a discount to the invoice of 50 cents:

1. Open the invoice with the amount owing and select the small Settings cog (top right).
2. Ensure 'total discount' is ticked, then close this popup box.
3. Under the Subtotal line, change the discount option to 'Discount value' and enter the amount, then Save.

If you are wanting to record the amount as written off due to bad debt, you can refer to this article on Writing Off Bad Debt, which will take you through the correct steps depending on your accounting method.

-Kass