I am subscribed, why can't I send invoices?

Hello, Jenny.

I appreciate you for using QuickBooks Online as part of your business. I'm here to help you sort out this issue with sending your invoices.

Beforehand, I'd like to ask for additional details to help me get on the same page. Like, have you encountered error messages while doing the process? This way, I can check on my end if other users have the same error you encountered.

Since you're able to re-subscribe to QBO, we can try logging into your account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. As a result, you may be unable to send invoices.

To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

Let me know how these troubleshooting steps go. I'm very eager to help you succeed. Keep safe always.