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December 28, 2022
Question

I have added a logo to invoice and quote templates. it shows on the invoices but not on the quotes. why does it show when editing but not on customer copy?

  • December 28, 2022
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
December 28, 2022

Hi -childersmowerse,

 

Thanks for posting in the Community! Let's try to do some browser troubleshooting and try to re-upload the company logo on your custom templates. Start with accessing your account using an incognito window. Use the following shortcut keys below:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Once done, login to your QuickBooks Online account and re-upload the logo on the Standard template and if you have a custom template for quotes you can upload it from there also. 

 

  1. Go to Gear icon and select Custom form styles.
  2. Select Edit on the Standard template. 
  3. On Design tab, click on Make logo edits.
  4. Click on the + sign and select a logo. 
  5. Select Save and Done
     

You can try to create a new quote and click on Print or Preview to confirm if the logo is already showing on your quote. 

 

Feel free to post again if you need further assistance with logo on quotes. I'll be around to help. 

December 28, 2022

hi and thank you.

I tried that but still the same issue.

it shows up on the preview, but not on the pdf sent with email.

 

Level 9
December 28, 2022

I appreciate you taking the time to get back to us, -childersmowerse.


I want to make sure this gets routed to the right department. Since you've tried all the possible solutions to show the added invoice logo to the customer's copy, I recommend reaching our QuickBooks Care Team. They can conduct further investigation to fix this issue.

 

Here's how:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Looking forward to hearing your response. Get back to me and I'm always here to assist.