I have entered an AR Invoice into QB to a customer which includes GST - the customer no longer requires the service so I need to create a credit note - how do I do this?

Hi wthomas1949,

Thanks for reaching out! 

Step 1: Enter the adjustment note

1. Select + New.
2. Select Adjustment note 
3. Fill out all required fields (including the customer name, date, products/service items, quantities, and amounts).
4. Select Save and close.

To apply the credit to an open invoice:

Step 2: Apply the adjustment note

1. Select + New.
2. Select Receive payment 
3. Complete these fields as follows:
   • Customer Note: Make sure you choose the customer or project you selected in the invoice.
   • Date
   • Memo (optional)
   • Leave the fields Pymnt Method, Ref#, Deposit to, and Amount blank.
4. Under Credits, select Adjustment note 
5. Verify that the total to pay (if any) is correct after applying the Adjustment Note.
6. Select Save and close.

The steps are also in this article for your reference; please let me know if you require further help and I'll be here to assist you further.

-Kass