I have many invoices for the same dollar value. customers put name and invoice number on deposit description. sometimes qbs suggests the match and sometimes not. why?

Thank you for posting in the Community,@gudgeoni.

There are reasons why QuickBooks doesn't match the transactions. Let me guide you on how it works:

• The transaction is older than 180 days.
• The dollar amount in QuickBooks is different than what cleared the bank.
• The transaction type is different in QuickBooks than at the bank. QuickBooks wants to match a check with a check and an expense with an ACH or debit/credit card swipe.
• The transaction was recorded in a different bank account.
• The transaction from the bank is a payment/ deposit of two or more open transactions in QuickBooks.

As always, you can refer to our QuickBooks Blogs for tips on how QuickBooks will scan your data looking for matches.

Also, I include these articles that you can check out for future reference:

• Download, match, and categorise your bank transactions in QuickBooks Online
• Unmatch or move bank transactions after reviewing them

Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.