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August 19, 2025
Question

is there a problem with invoices being delivered,some of my customers are not receiving ,i have checked the email is corect like 10 times and it is ,it will send yo me ok

  • August 19, 2025
  • 1 reply
  • 2 views

these customers i have for years and emails are definately correct i can send to myself ok and then forward on but invoices wont go directly ?

1 reply

QuickBooks Team
August 19, 2025

You can contact our Live Support Team to investigate potential issues with delivery settings or email configurations related to your invoices, Norm12. They have the tools to troubleshoot and resolve any technical glitches.

 

You can reach out to them by clicking the Help button located in the top-right corner of your QuickBooks Online account and selecting the Assistant tab to receive assistance from the QB Assistant. After that, simply enter your inquiry and choose either Chat with us or Have us call you.

 

In the meantime, you can manually send the invoice outside of QuickBooks:

 

  1. Download the invoice and save it as a PDF.
  2. Print the document or attach the PDF to an email.
  3. Send it directly to your customer via mail or email.

 

If you need further assistance, feel free to reach out. We’re here to help.