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V
vrhacommittee
August 31, 2024
Question

Is there currently an issue with the connection between QB and Paypal

  • August 31, 2024
  • 4 replies
  • 16 views
the codes I received to link paypal are not being accepted

4 replies

R
Rea_M
Level 10
August 31, 2024

Yes, there's an issue with the connection between QuickBooks and PayPal, vrhacommittee. With this, I recommend 

 

We have an ongoing investigation (INV-110535) where users are unable to connect their PayPal account with QuickBooks Online (QBO). Rest assured that this case is currently being worked on with utmost urgency.

 

While we're working on this matter, you can upload a CSV file of your transactions to keep your financial data updated. Once the issue is resolved, your latest transactions will automatically download to your QuickBooks account. Make sure to exclude any transactions you've already added to prevent duplicates.

 

In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Additionally, I encourage you to reconcile your accounts regularly (monthly). Doing so will let you track your finances and manage them accordingly.

 

We'll be glad to have you back in the Community if you have other banking concerns or issues managing transactions in QuickBooks. Just click the Reply button, and we'll be ready to help you.

V
vrhacommitteeAuthor
August 31, 2024

Thank you however my customers are unable to pay using PayPal 

they are contacting me saying when opening the invoice and select PayPal a message 'something went wrong our end' and are unable to go any further to pay the invoice 

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
August 31, 2024

Thanks for the prompt reply, @vrhacommittee.

 

Currently, the investigation about the QuickBooks and PayPal connection shared by my colleague above is still ongoing. That's why your customer is unable to pay using it.

 

In the meantime, your customer can utilize another payment method outside QuickBooks. Then, you can manually upload the payment transaction in QuickBooks using CSV file format.

 

Once done, match the imported payment transaction to the created invoice. Here's how:

 

  1. Select Bank Transactions from the Transactions tab.
  2. Click the payment transaction in the For Review section.
  3. Pick Match and find the invoice for that payment transaction.
  4. Then, click the box beside the invoice once you find it.
  5. After that, select Match below.

 

Check out this article for more info: Match online bank transactions in QuickBooks Online.

 

Also, I agree with what my colleague suggested in contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users and be updated on the progress of the investigation.

 

You may want to learn how to personalise your sales form in QBO. Feel free to read this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.

 

Click the Reply tab below if you have additional questions about managing your customer payments in QBO. We'll be willing to help. Keep safe, and enjoy the rest of the week.

R
RW131719
October 31, 2024

Two months and counting, with no resolution. I'll also be suspending my account.

P
Pixie3
November 13, 2024

Over 2 months and this issue has still not been resolved! Yet you keep deducting the monthly subscription for a product which is not functioning properly.

B
BKprojectspace
November 17, 2024

I'm having this issue too. Why is it taking so long to resolve? I can't reconcile my banking and keep my books up to date.

A
Anonymous
November 17, 2024

Hi there, @BKprojectspace.

 

Currently, we have an ongoing investigation about customers being unable to connect their PayPal accounts to QuickBooks Online (QBO). Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-110535. To reach them, you can follow the steps below:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

For the time being, we can manually upload your transactions via a CSV file to get them into your bank feeds instantly:

 

  1. Go to the Transactions menu and select Bank Transactions.
  2. Tap your bank’s tile where you want to upload the file.
  3. Tap the Link account dropdown and select Upload from file.
  4. Hit the Drag and drop or select files and then select the file you downloaded from our bank. Then, click Continue.
  5. Follow the onscreen procedures to match the columns on the file with the correct fields. Then, select Continue.
  6. Select the transaction you’d like to import and select Continue. After that, select Yes.
  7. Lastly, click Done.

 

However, please know that once the investigation is resolved, your transactions will start to download which may cause duplicates. In that case, you can exclude them from your bank feeds.

  

Once done, you can consider categorising and reconciling them afterward to keep your records accurate and immediately spot any possible discrepancies in the account.

 

We appreciate your patience while we’re working on the connection of PayPal to QuickBooks. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.

P
Pixie3
November 17, 2024

Thanks for the update but this issue has been going on for over 2 months now with no idea when it is going to be resolved. 

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