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November 12, 2019
Question

Ive just updated my mac to the Catalina OS and now can't save invoices or add new customers. Can anyone help with this?

  • November 12, 2019
  • 1 reply
  • 1 view
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1 reply

November 13, 2019

Hi allskillspropert,

 

Sorry to hear you're unable to save invoices or add new customers.

 

It sounds like it may be a possible browser issue.

 

To confirm that this isn't a browser issue I would advise you to clear your cookies and cache data.

 

There are step by step instructions provided in the following article for each kind of browser - 

https://quickbooks.intuit.com/learn-support/en-au/help-articles/delete-or-disable-cache-and-temporary-internet-files-in-your-web/01/368194

 

If this is still causing you issues, I would recommend giving our customer support team a call on 1800 046 038 to go through some troubleshooting.

 

Kristian.