Quickbooks app not allowing to search customers.

Hello there, service53.

I appreciate you for performing some troubleshooting steps to resolve the issue. Let me help ensure you can use your QuickBooks mobile app in performing any accounting tasks, especially in searching for your customers.

Since you continue to get the same result after reinstalling your QuickBooks, I recommend contacting our QuickBooks Online (QBO) Care Team. Our specialists have extra tools to determine the cause why you’re unable to find your customers using the mobile app. Once identified, they’ll guide you through the process of how to apply the solution.

Here’s how:

1. Head to the Help icon in the upper right to see more options.
2. Go to the Assistant tab and enter a brief description about your concern in the field box, like unable to search for customers using my mobile app.
3. Click the Contact Us link to connect with our chat support or select Callback to speak with an agent.

Here’s an article that shows our support hours and types: QuickBooks Online.

In the meantime, log in to QBO using a browser and search for your customers from there. For future reference, here’s a link that contains resources that will guide you on how to handle any customer-related activities: Self-help articles. They’re grouped by topics, so you’ll be able to view each one right away.

Feel free to visit the Community again if you need help doing any process in the mobile app. I’m always ready to assist further. Have a great weekend.