Sending invoices to the same customer for a couple years now, last few months getting bounced email message and client not receiving. Email address is correct. Help pls

I've got some steps that we can try to fix this email issue, astutepropertyse.

Let's try sending the invoice to a different email address. This is to test if you will get the bounced email message.

If it works, change the email address back to the original information. Then, send the invoice again.

If you're getting the same error message, we can do troubleshooting by following these steps:

1. Open your company in an incognito or private browser.
2. Try to send an invoice using the customer's email address.
3. If it's successful and they receive the email, go back to your regular browser and clear the cache.

Alternatively, try using a different browser such as Internet Explorer, Firefox, or Safari. You can also contact our Customer Support if the same thing happens.

Here’s how you can reach out to us:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

If you have other questions related to invoices, feel free to get back to us. Thanks.