Some of my customers, when I do an invoice and go to send they come up with nil balance how do I fix

Thanks for posting here in the Community, linda. Let me assist you to ensure you can create and send customer invoices in QuickBooks Online (QBO).

To ensure that the invoice won't get a zero balance after creating it, I suggest double-checking if you have enabled the Automatically apply credits feature in QBO since this feature will automatically apply the remaining credits for your customer to their balances or any open invoices.

Here's how:

1. Go to Settings ⚙, then select Account and settings.
2. Tap Edit ✎ in the Automation section.
3. Turn off the Automatically apply credits feature.
4. Click Save, then Done.
   

If the issue persists, I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift +N

Once you're in incognito mode, try to create your invoices again. If you can create your invoices and view the exact amount using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

In addition, you'll want to personalise the appearance by adding specific information to your sales forms. To know more about this process, you can check out this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

I'm just a post away if you need additional assistance managing your invoices in QBO. I'll be around to lend a helping hand. Have a great day!