Why are invoices bouncing back to me even though the email is correct (regular clients) ?

Hello there, cam. I'm here to route you to the team that will further assist you with your invoice email bouncing in QuickBooks Online (QBO).

Upon checking, we have an active investigation (INV-82020) regarding users who are encountering issues with invoice delivery to their clients. With this, I recommend contacting our support team to be added to the list of affected users to receive timely updates about the progress of the investigation.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click the Help button at the top of the page.
3. Choose the Search tab and type Contact Us.
4. Click the Contact us option below.
5. Choose Callback..

To learn more about our support availability time, please check this article: Get help with QuickBooks products and services.

While we work to resolve this issue, here are a few options you can consider:

1. Share a Link: You can send your customer a link to their invoice or quote via SMS or messaging service. Simply click on Save and Share Link, select Copy Link, and then paste it into your message.
2. Send via Mail: Save the document as a PDF, print it, and mail it to your customer.
3. Use an Alternative Email: Save your invoices as a PDF and send them outside of QuickBooks Online using an alternate email address for your client.

Additionally, you can run customer reports to get an overview of your accounts receivable transactions.

Let us know if you have other concerns about sending your invoices in QBO. We're here to help you in any way we can.