App crashes when adding line item to invoice?

We appreciate you posting here and sharing your concern in detail, userjim-keaney. I've got ideas on how to run the QuickBooks Online(QBO) Desktop app efficiently.

First and foremost, you'll need a Windows 64-bit processor in your software to have the feature running smoothly. Since you're using the updated application, I suggest uninstalling and re-installing the application, as this process can help address app-related concerns such as unexpected crashes, providing you with a clean slate.

However, if the issue persists after these troubleshooting steps, I recommend contacting our Live Support Team. They possess specialized tools to securely open your account, conduct further investigation, and provide a resolution.

Here's how to reach out to them:

1. Click on the Help icon in the top right corner.
2. Choose the Search tab.
3. Select Contact Us and pick on the topic provided to connect to the right expert.
4. Once selected, you can choose a Callback, schedule an Appointment, or start a Chat.

Moreover, here's an article containing keyboard shortcuts using the QBO Desktop App: Windows Keyboard Shortcuts.

Additionally, you might want to check out this article, which covers how to record invoice payments and provides guidance on generating reports to identify your top-selling items:

• Record invoice payments in QuickBooks Online
• Use reports to see your sales and inventory status in QBO

Timely sending of invoices contributes to a more efficient and successful business operation, userjim-keaney. Notify us if you have additional concerns managing your invoices in the QBO Desktop App. We're here to assist you in any way we can.