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April 21, 2026
Question

Are there any specific invoice settings that I need to enable to send a QuickBooks invoice to Accounts Payable (AP) payment services and automation software?

  • April 21, 2026
  • 1 reply
  • 4 views
Last month I sent two invoices to customers using AP software, and neither we processed.

1 reply

QuickBooks Team
April 22, 2026

Hello there, Ben. Some Accounts Payable (AP) software has such high security protocols that it can sometimes intercept QuickBooks invoices or move them to a spam folder.

 

It is because invoices sent through QuickBooks originate from an automated address (quickbooks@notification.intuit.com) rather than your specific business email.

 

To address this, you may want to ask your customer to add QuickBooks to their safe sender list so future invoices are recognized. Alternatively, download the invoice as a PDF from QuickBooks and email it directly from your own email account.

 

Please don't hesitate to leave a comment below if you have more questions.