Can’t set up Supplier Profile for e-Invoice in QBO Advanced (Case 15150447759). Upgraded from Essential. Suspect plan provisioning issue. Need fix ASAP.

Forum|Forum|6 months ago
January 7, 2026
1 reply
1 view

I upgraded from the Essential Plan to QBO Advanced on 2 Jan 2026 to enable supplier profile setup for e-Invoice self-billing. However, the supplier profile page in my company account does not display the required e-Invoice fields. It seems there may be a plan provisioning or access configuration issue in the Advanced plan. I have already shared screenshots with QBOCare. This impacts our ability to comply with LHDN’s e-Invoice self-billing requirements. Any help or escalation is appreciated.

QuickBooks Online - International

AljhonC

QuickBooks Team

Hi, Vivien. Thank you for reaching out to the Community. I understand that you need assistance with enabling the supplier profile setup for e-Invoice self-billing.

I see that you have an open case regarding the supplier category not appearing after your upgrade to QBO Advanced. I understand that this situation can be challenging, and I'm here to help you find a solution.

For the most accurate updates on your case, I recommend contacting our live support team. They will provide you with the latest information and assist you further.

Here's how:

Sign in to your QuickBooks Online account.
Click the Help icon located at the top-right of your QuickBooks Online account.
Choose the Assistant tab.
Type in Talk to an Expert.
Select Contact Support Team.
Follow the prompts until you reach a live expert.

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