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J
J Teoh
July 2, 2025
Question

Cannot validate invoices for a foreign customer. Enter TIN in customer card and selecting Foreign Companies. but doesn't work.

  • July 2, 2025
  • 1 reply
  • 2 views
hen trying to validate invoices for a foreign customer, it keeps giving error. When saving information in the customer card for TIN, and selecting Foreign Companies or Individuals, it gets routed back to Individuals in Malaysia, causing an error in submission.

1 reply

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
July 2, 2025

Thanks for sharing details of your concern, J Teoh.

 

Can you tell me the specific error message you encounter during validation? 

 

The system will highlight the errors so you can correct it. During that, make sure also to verify that the customer card information is accurate, especially the TIN and country fields. Once done, resubmit the invoice, verifying that the information matches the updated customer card details.

 

If the system repeatedly reverts the selection even after correcting it, use another supported browsers to submit it to check if the issue is browser-specific. QuickBooks Online works best with browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

 

To learn more about managing e-invoicing in QuickBooks, check out this article: The Essential Guide to e-Invoicing for SMBs in Malaysia.

 

Please leave a reply below if you have more questions or concerns. The Community team is always around to help.

J
J TeohAuthor
July 7, 2025

the error i got is: TIN and identity type combination is invalid.-document.Invoice.AccountingCustomerParty.Party.PartyIdentification.ID

 

A few additional notes:

1. I entered the foreign company registrtion information, and select foreign company. That's what the error shows.

2. When i return to the customer file, the settings reverted back to Company in Malaysia, even though i edited it to Foreign company and save it again, it always revert back.

3. If i leave the field black, and select Foreign company, it still shows error.

R
RCVQuickBooks Team
QuickBooks Team
July 7, 2025

Hi there, J Teoh.

 

It seems like a duplicate post. My colleague has already provided an answer for you. You can refer to this link for your reference: https://quickbooks.intuit.com/learn-support/global/manage-customers-and-income/re-issues-with-the-e-invoice-function-after-invoice-validated/01/1563115/highlight/true#M12013. 

 

You can check out this article to help you create progress invoicing to split an estimate into as many invoices as you need: Set up and send progress invoices in QuickBooks Online. 

 

The Community is always here if you need further assistance with managing your invoices or QuickBooks-related concerns. 

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