cant connect with my bank i already called the bank said no issue after one year of customers about to quit and no one helped

Forum|Forum|6 months ago
January 6, 2026
1 reply
3 views

QuickBooks Online - International

LouiseG12

QuickBooks Team

Hello Chung.

I appreciate the efforts you’ve made with your bank, and I understand how important it is to establish a smooth connection. Let’s work together to identify the issue and get it sorted for you.

Could you please let me know if you're seeing a specific error message while trying to connect your bank account? Additionally, sharing the bank's name would help me narrow down the issue and provide you with the most effective solution.

Since you've already contacted your bank and confirmed there are no issues on their end, the connection issue could be due to:

Some banks only connect certain account types, like personal or business accounts.
Your bank may not be partnered as a supported financial institution.
Your bank might have multiple listings. Make sure you’ve selected the right one, or try searching using the bank’s sign-in URL.

If you're still unable to connect, you can use a private browsing window. This can help resolve any cache or browser-related issues that might be interfering with the connection process.

In the meantime, you can manually upload your bank transactions to stay on top of your financial activities.

Let us know in the comments if you have follow-up questions.

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