do product sold sometimes doe not effect change to quantity on hand

I recognize how critical accurate inventory is to ensure you have the right amount of stock available, Dozie. Let me direct you to our live experts for guidance on the next steps.

Please be assured that our Product Engineering Team is diligently working to find a resolution to this particular behavior. To get the latest updates, I recommend contacting our Live Support Team during Weekdays. They can check and communicate the progress with you.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Once fixed, you can set up low stock alerts in QuickBooks Online to receive notifications when the item's quantity reaches a certain level.

We will keep you updated with any progress and provide you with information as soon as it becomes available.