Hi all,Our business is partly subsidized by the state so every customers invoice includes a discount which is actually owed to us by a state agency. How can I invoice?

Hi, Derek41. A simple option is to keep the invoice amount at €800 and receive the payment. The customer and the state agency will both pay once the state subsidizes that amount.

In QuickBooks Online (QBO), we can only process received payment transactions for the same customer selected when creating the invoice. Because of this, you can process the payment for the invoice just as you would for any customer transaction. Then, when the state agency pays for the subsidy, be sure to clearly indicate in the memo field that the payment is coming from the state subsidy agency. This ensures accurate record-keeping and provides clarity in future transactions.

Here's how to do it:

1. Go to the All apps tab, then Customer hub,
2. Choose Customers.
3. To see all transactions, select the specific customer to find the invoice.
4. Once you have found the invoice, click Receive Payment.

The reason for this approach is to accurately record the invoice as paid, reflecting this status in your records to avoid any future discrepancies.

On the other hand, if you're considering other workarounds, you can consider setting up a separate customer profile for the state agency and transferring the open balance A/R amount from one customer profile to another using a Journal Entry. See this article for the detailed steps: How can I transfer a credit from one customer to another? In this process, I highly encourage working with an accountant to ensure your books are accurate.

Don't hesitate to click the Reply button below if you have other concerns about receiving payments in QuickBooks Online. I'm always here to help. Have a great day.