However, to help determine the reason behind the charges that you received, I recommend contacting our Customer Care Team. They have the necessary tools to pull up your account and provide details about your subscription. They will also discuss with you the information regarding the fees.
We've recently updated our customer care experience. The best way to reach our support team is through chat.
Here's how you can reach our support:
Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Press on Let's talk.
Select on Start a chat.
Please let me know how the conversation goes by leaving a reply below. I'll be around to assist you if there's anything else that you need. Have a good one!
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