Let's get started on making your invoicing tasks, Patrick. I'll provide the necessary information to streamline the process.
To ensure we're on the same page, are you attempting to send a paid invoice in QuickBooks Online (QBO)? If so, let's locate the transaction and send it to your customer. Here’s how:
1. Click the Sales in the navigation panel, then select Invoices.
2. Choose the paid invoice that you want to send to your customer.
3. Select the More actions. Then, click Send.
You're unable to send an open invoice. If you need to send one, you'll have to duplicate the paid invoice before sending it to your customer. However, this will create a duplicate record within the program, enabling you to record the payment again.
If you want to record a paid invoice, you first need to save the invoice. Once saved, you'll see the option to Receive payment in the upper right corner. Clicking this will take you to the section where you can record the payment for your customer's invoice.
Here's a step-by-step guide:
1. Save the invoice you've created.
2. Click on Receive Payment.
3. Check the box next to the invoice that has been paid. Then, click the dropdown button and select Save and Close.