How do I know a customer has received an invoice if sent by email

Hi @dom17,

I appreciate you reaching out to us here in the Community about checking if your customer received the invoice you sent by email. Let me guide you through the steps to check this in QuickBooks.

QuickBooks Online tracks the status of invoices sent to customers via email. You can check this by navigating to the Sales menu, where invoices may be marked as Sent, Viewed, Deposited, or Paid. A Sent status confirms the invoice was emailed successfully, while Viewed indicates the customer opened the email, though it does not guarantee they reviewed the details.

1. Go to the Sales & Get Paid menu and click on Invoices to view all invoices.
2. Locate the invoice you sent to the customer.
3. Click the dropdown arrow under the ACTION column and choose the View activity.
   
   
4. You'll see the invoice activity and the date sent.
   
   

If a customer hasn’t responded or acted on the invoice, it’s a good idea to follow up with them. Sometimes emails may end up in spam or junk folders, or there may be issues with the email address provided. Ensuring the customer’s email address is accurate and asking them to check their spam folders can help in situations like this.

By following these steps, you can easily monitor the progress of your invoices and take further action if necessary. If you have any questions or need further assistance managing your invoices in QuickBooks Online, don’t hesitate to reach out to us. We are here to help you.