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2
2014edificioaquamira
July 5, 2025
Question

How to solve the issue with online invoice delivery through QuickBooks Online. The error is as follows:"An unexpected failure occurred", "code": -1

  • July 5, 2025
  • 1 reply
  • 2 views
No text available

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
July 5, 2025

Since you're unable to send your invoices through QuickBooks Online (QBO), @2014edificioaquamira, let's perform some browser troubleshooting to resolve the issue.

 

The error you've encountered related to online delivery indicates a variety of issues that might be affecting the system. To address this, we can start by clearing your browser's cache and cookies specific to Intuit, which will help eliminate any excessive webpage data that may be causing the problem. Alternatively, you could try using a different supported browser.

 

Also, you may find this article helpful for recording and receiving invoice payments: Record invoice payments in QBO.

 

We're always here to help if you have any other concerns about invoices.

2
2014edificioaquamiraAuthor
July 5, 2025

[PII Removed]

Dear Support Team,

We have followed your suggested troubleshooting steps, including clearing the browser cache and cookies, and attempting access through an alternate browser. However, the issue still persists.

Attached is a screenshot of the error encountered:
"An unexpected failure occurred" (code: -1)

We would appreciate your further assistance in resolving this matter.

Best regards,
Administration
[PII Removed]

R
RhoiceWQuickBooks Team
QuickBooks Team
July 5, 2025

I appreciate the effort in doing the troubleshooting steps there on your end, Aquamira. Since you're still unable to send invoices, I suggest reaching out to our live support team.

 

Our team has the secure tools to take a closer look at your specific scenario. They'll also review your account and guide you through the next steps.

 

Here's how:

 

  1. Login to your QuickBooks Online account.
  2. Click the Help button.
  3. Select the Search tab, then enter Contact Us on the Search bar.
  4. Select the Contact Us button below.
  5. To schedule a call, select Callback or click Chat to speak with a representative through chat.


 

If you need other help related to QuickBooks, don't hesitate to reply. We'll be here to help.

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