I am trying to add a new account to the chart of accounts but it is grayed out and kicks me out. What do I need to do to be able to enter a new account,?

Hi there, Linda.

Welcome to the QuickBooks Community page. I'm here to help you fix the issue of creating a new account for the chart of accounts.

Sometimes, our browser fills too much cache, which could cause malfunctions to some features or slow down a website. As of now, I can help you troubleshoot your browser to ensure it runs efficiently with QuickBooks. Let's start with accessing QuickBooks Online using incognito mode or a private window.

Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.

Moreover, you can also consider using account numbers for your chart of accounts in QuickBooks Online.

Let me know if you have additional concerns about the COAs (Chart of Accounts) in QBO. I'm always here to assist you.