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March 29, 2026
Question

I bring and invoice up on mobile start typing info in then it disappears before im finished

  • March 29, 2026
  • 1 reply
  • 3 views
No text available

    1 reply

    Bryan_M
    QuickBooks Team
    March 29, 2026

    Hi there, @kev22. Did you perform any troubleshooting steps to try fixing the issue in your mobile app? If not, you can start by refreshing your app to update internal data and fix issues.

     

    Here's how for iOS:

     

    1. Go to Menu ☰, then tap Settings.
    2. Select Refresh Data.
    3. Then Refresh Now.

     

    Android:

     

    1. Go to Menu ☰, then tap More Options ⋮.
    2. Tap Settings, then Refresh Data.
    3. Click YES to confirm.

     

    If the issue persists, please uninstall then reinstall your QBO mobile app to get the latest version and ensure you have a strong internet connection.

     

    While you're troubleshooting your QBO app, create an invoice transaction by logging in to your account through a web browser.

     

    If you have any questions, please feel free to ask them here.