I want to void an invoice

Hi there, hannah_churchill.

Thank you for visiting the QuickBooks Community. I'll ensure to share steps so you can void an invoice in QuickBooks Online.

In most cases, it's best to void an entry rather than delete it. That's because the transaction doesn’t affect your account balances or reports so you always have a record of it. Please note that once you void an invoice, QuickBooks doesn't void the payment associated with it.

Here's how to void an invoice:

1. Go to the Sales menu on the left panel.
2. Choose the Invoices section.
3. Find and open the invoice(s) you wish to void.
4. Review the transaction. Make sure you need to void it.
5. Select More in the footer. Then, choose Void.
6. Select Yes to confirm.

You can click this article to see further details: Void or delete transactions in QuickBooks Online. This also provides information on when the right time to delete a transaction.

Please refer to this article to view various details on how the Sales page gives you a great at-a-glance view of the status of sales transactions, like open invoices, and paid invoices: View sales transactions.

Keep me posted if you have further concerns about voiding invoices in QuickBooks Online. I'll be on the lookout for your response. Have a good one.