Identifiers must be set for the customer in order to send e-invoices.i cannot find any error , how to rectify this?

You can send e-invoices successfully by adding specific identifiers and ensuring the details of your customer are accurate to meet MY's tax and regulatory requirements, finance230.

To rectify the issue and comply with local tax laws, let's review or add a few new details about the customers you'll invoice. Follow the steps below: 

1. Go to Sales on the left panel, then Customers to select one from the list.
2. Click the Edit button on their profile, then scroll down to the Additional info section to enter the following info:
   1. Sales Tax Registration (TIN) 
   2. Customer category
3. If your Customer category is Business in Malaysia, enter their Business Registration Number (BRN) and Sales & Service Tax Number (SST ID).
4. If your Customer category is Individual in Malaysia, add their MyKad or MyTentera number.
5. If your Customer category is outside Malaysia, enter their passport number, MyPR, or MyKAS.
6. Hit Save and close.

On the other hand, consider troubleshooting browser problems if the customer's information is correct and complete, yet you receive prompts with the identifier message. It helps refresh the system and start with a clean slate.

You'll want to learn more about setting up e-invoicing in QuickBooks Online - Malaysia for more resources that might help you.

Afterward, you can create and track standard e-invoices.

If you have any questions about managing customers or need further assistance with the e-invoicing feature, please visit this forum at any time by using the Reply button below.  We're here to help make your invoicing process more efficient.