Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
J
J Teoh
July 2, 2025
Question

Issues with the e-invoice function. After invoice validated, and Send Invoice, the PDF in the email does not contain the validation QR code. It's ok if manually download.

  • July 2, 2025
  • 1 reply
  • 9 views
I am facing issues with the e-invoice function After invoice is validated, and i select Send Invoice, the PDF received in the email does not contain the validation QR code. Only if i manually download the PDF can i see the QR code.

1 reply

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
July 2, 2025

We can perform some troubleshooting steps to verify if you also cannot view the QR code on your end, JTech.

 

First, I suggest clearing your cache and cookies, which will fix display problems on websites caused by old content. Doing so allows the latest version of web pages to load correctly, and using updated and supported browsers ensures you get the newest features and improvements.

 

After you’ve completed the troubleshooting steps mentioned earlier, you can send the invoice to yourself to check if the QR code appears in the email. If it does, you can suggest that your customer also troubleshoot on their end to help them use the QR code correctly when paying invoices.

 

Once everything works smoothly, you can utilize this article to learn how to send statements to show customers summaries of their invoices: Create and send customer statements in QuickBooks Online.

 

Feel free to revisit this thread if you have further concerns, and our Community Space is always available to help.

J
J TeohAuthor
July 7, 2025

I have done the steps above, unfortunately the PDF that is attached the email i sent myself do not contain the QR code.

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
July 7, 2025

We commend your efforts in performing some troubleshooting solutions to resolve the QR code issue, JTech.

 

Since the issue persists after performing the troubleshooting steps, we recommend reaching out to our Customer Live Support team. They will look into the root cause of this issue and ensure this is properly addressed.

 

Here's how:

 

  1. Navigate to the Help section and select the Search tab.
  2. Enter "contact support" in the search box.
  3. Click the Contact Us button.
  4. Select your preferred method to connect with our support team.
  5. Follow the on-screen instructions based on your selection.

 

If you have any further concerns, our Community Space is here to assist you.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement